IT Support Services for your Unique Business
If you are the Owner of a Small Business in Southern California or Southern Utah that is currently looking to outsource some or all of the IT support for your business, we can help. My name is Noah Yaghoubian, President of NYPC IT in Palm Desert California and Saint George Utah. We’ve been providing IT services to businesses for over 10 years.
The Top 10 Reasons Why You’ll Want To Outsource Your IT Support To Us:
- Trust Is #1. My team and I are dedicated to your success. We build long lasting positive working relationships with our partners. Over the years we have helped hundreds of companies just like yours. I stick by my client’s side as they grow, while also guiding them with the fast-evolving technology landscape that you see today.
- Stress Free IT. We take the stress out of managing IT by streamlining systems and improving workflow. Our support offering aims at taking as much load off the business owner and employees so they can focus on more important tasks and not worry about the hassle of managing IT or non-responsive systems.
- Cutting Edge Technology. We are nerds at heart and love playing with tech. Expect nothing less than amazing technology from us. We offer high end powerful desktop computers, Enterprise grade network hardware, and Cutting-edge Managed Cybersecurity to keep your business running smoothly. We are always improving systems and coming up with ways to better serve our clients.
- We Respond Within 15 Minutes or Less. The average amount of time it takes for one of our clients to get on the phone with a technician who can start working on resolving their problem is 5-15 minutes. We know you’re busy and we have made a sincere commitment to making sure your computer problems get fixed FAST. And since most repairs can be done remotely using our secure management tools, you don’t have to wait around for a technician to show up.
- No Geek-Speak. You deserve to get answers to your questions in PLAIN ENGLISH, not in confusing technical terms. Our technicians will also not talk down to you or make you feel stupid because you don’t understand how all this “technology” works. That’s our job!
- No-Small-Print. Quite simply, if you are not happy with our work, we’ll do whatever it takes to make it right to YOUR standards without charging you for it. And if we can’t make it right, the service is free.
- All Projects Are Completed On Time And On Budget. When you hire us to complete a project for you, we won’t nickel-and-dime you with unforeseen or unexpected charges or delays. We guarantee to deliver precisely what we promised to deliver, on time and on budget, with no excuses.
- Lower Costs, Waste and Complexity With Cloud Solutions. By utilizing cloud computing and other advanced technologies, we can eliminate the cost, complexity and problems of managing your own in-house server while giving you more freedom, lowered costs, tighter security and instant disaster recovery.
- We Won’t Hold You Hostage. Many IT companies do NOT provide their clients with simple and easy-to-understand documentation that outlines key network resources, passwords, licenses, etc. By keeping that to themselves, IT companies hold their clients “hostage” to scare them away from hiring someone else. This is both unethical and unprofessional. As a client of ours, we’ll provide you with full, written documentation of your network and all the resources, software licenses, passwords, hardware, etc., in simple terms so YOU can understand it. We keep our clients by delivering exceptional service — not by keeping them in the dark.
- Peace Of Mind About Security. Because we monitor all our clients’ networks 24/7/365, you don’t have to worry that a virus has spread, a hacker has broken in, or that a rogue employee has walked away with the keys to your castle. We use systems that help keep you safe from malicious actors trying to hurt you and your business.
Comparing Apples To Apples: The Predominant IT Service Models Explained
Before you can accurately compare the fees, services, and deliverables of one IT services company to another, you need to understand the 3 predominant service models most of these companies fit within. Some companies offer a blend of all 3, while others are strict about offering only one service plan. The 3 predominant service models are:
• Time and Materials. In the industry, we call this “break-fix” services. Essentially you pay an agreed-upon hourly rate for a technician to “fix” your problem when something “breaks.” Under this model, you might be able to negotiate a discount based on buying a block of hours. The scope of work may be simply to resolve a specific problem (like removing a virus), or it may encompass a large project like a computer network upgrade or move that has a specific result and end date clarified. Some companies will offer staff augmentation and placement under this model as well.
• Managed IT Services. This is a model where the IT services company takes the role of your “IT department” and not only installs and supports all the devices and PCs that connect to your server(s), but also offers phone and on-site support, antivirus, security, backup and a host of other services to monitor and maintain the health, speed, performance and security of your computer network.
• Software Vendor-Supplied IT Services. Many software companies will offer IT support for their customers in the form of a help desk or remote support for an additional fee. However, these are typically scaled-back services, limited to troubleshooting their specific application and NOT your entire computer network and all the applications and devices connected to it. If your problem resides outside of their specific software or the server it’s hosted on, they can’t help you and will often refer you to “your IT department.”
While it’s often a good idea to buy some basic-level support package with a critical software application you use to run your business, this is not enough to provide the full IT services and support most businesses need to stay up and running.
When looking to outsource your IT support, the two service models you are most likely to end up having to choose between are the “managed IT services” and “break-fix” models. Therefore, let’s dive into the pros and cons of these two options, and then the typical fee structure for both.
Managed IT Services vs. Break-Fix: Which Is The Better, More Cost-Effective Option?
You’ve probably heard the famous Benjamin Franklin quote, “An ounce of prevention is worth a pound of cure.” I couldn’t agree more — and that’s why it’s my sincere belief that the managed IT approach is, by far, the most cost-effective, smartest option for any small business. The only time I would recommend a “time and materials” approach is when projects are needed (such as a network upgrade, server replacements, cloud service implementation, etc.). Outside of that specific scenario, I do not think the break-fix approach is a good idea for general IT support for one very important, fundamental reason: you’ll ultimately end up paying for a pound of “cure” for problems that could have easily been avoided with an “ounce” of prevention.
Why Regular Monitoring And Maintenance Is Critical For Today’s Computer Networks
The fact of the matter is, computer networks absolutely, positively need ongoing maintenance and monitoring to stay secure. The ever-increasing dependency we have on IT systems and the data they hold — not to mention the type of data we’re now saving digitally — has given rise to very smart and sophisticated cybercrime organizations and who work around the clock to do one thing: compromise your networks for illegal activities.
In most cases their intent is to access financial information and passwords to rob you (or your clients), create fake identities for credit card fraud, etc. In other cases they may want to use your computer network to send illegal spam, host pirated software, spread viruses, etc. And some do it just for the “fun” of being able to make computer systems inoperable. These criminals work around the clock in teams, constantly finding and inventing new ways to get around your antivirus software and firewalls; that’s why you have to remain ever vigilant against their attacks.
Of course, this doesn’t even take into consideration other common “disasters” such as rogue employees, lost devices, hardware failures (which are the #1 reason for data loss), fire and natural disasters and a host of other issues that can interrupt or outright destroy your IT infrastructure and the data it holds. Then there’s regulatory compliance for any business hosting or touching credit card or financial information, medical records and even client contact information such as e-mail addresses.
Preventing these problems and keeping your systems up and running (which is what managed IT services is all about) is a LOT less expensive and damaging to your organization than waiting until one of these things happens and then paying for emergency IT services to restore your systems to working order (break-fix).
If you hire an IT consultant and sign up for a managed IT services contract, here are some standard things that SHOULD be included (make sure you read your contract to validate this):
- Microsoft security patches applied weekly, if not daily, for urgent and emerging threats
- 3rd party software patches applied monthly, if not weekly or daily, for emerging threats
- Antivirus updates and monitoring – (Sometimes Malware removal is included)
- Website filter to block unwanted websites
- Firewall updates and monitoring
- Local and cloud backup monitoring
- Monitoring disk space on workstations and servers
- Monitoring hardware for signs of failure
- Optimizing systems for maximum speed The following services may NOT be included and will often be billed separately. This is not necessarily a “scam” or unethical UNLESS the managed IT services company tries to hide these fees when selling you a service agreement. Make sure you review your contract carefully to know what is and is NOT included!
- Hardware, such as new servers, PCs, laptops, etc.
- Hardware, such as firewalls, switches, and Wi-Fi boxes.
- Software licenses, Microsoft office, intuit, etc.
- Software licenses for firewalls, switches, and Wi-Fi boxes.
- On-site support or projects such as upgrades to computers and servers.
- No remote support or some offer limited remote support.
- Virus removal and Threat Investigation.
- Email spam filter or email backup.
- Technical network audit and technology reviews.
Warning! Gray areas of “all-inclusive” service contracts. In order to truly compare the “cost” of one managed IT services contract to another, you need to make sure you fully understand what IS and ISN’T included AND the “SLA” or “service level agreement” you are signing up for. It’s VERY easy for one IT services provider to appear far less expensive than another UNTIL you look closely at what you are getting.
Let us conduct a Free Assessment, we’ll be able to answer your top questions, such as:
- Are your IT systems truly secured from hackers, viruses and rogue employees?
- Are your backups configured properly to ensure that you could be back up and running again fast in a disaster?
- Are you unknowingly exposing your company to expensive fines and litigation under new California data-breach laws?
- Could you utilize cheaper and more efficient cloud-computing technologies to lower IT costs and make it easier to work remotely?
- Are your systems optimized for maximum speed and performance? (I can tell you, 99% of the computer networks we review are NOT.)
Once we have a clear picture of the state, health and performance of your current IT systems, we’ll then deliver a customized IT Optimization Plan that will show you how to eliminate every single nagging problem, enable you to work faster and easier and lower IT costs wherever possible.
At The End of This Assessment, One Of Three Things Will Happen:
1. You love the plan and decide to implement it on your own. If this is the case, we’ll wish you the best of luck and ask that you keep in touch with us to let us know how you’re doing.
2. You love the plan and ask to become our client so we can personally help you implement it ASAP. If that’s the case, we’ll knock it out of the park…and that’s a promise.
3. In the unlikely and unprecedented event that you feel like you wasted your time, and that we don’t find a way to dramatically improve your situation, we will send you a check for $100. No questions asked. Your time is your most valuable asset, and I respect that. To date, we’ve NEVER had anyone say that we’ve wasted their time, so I feel completely comfortable making this guarantee to you.
Think about this…
The “worst” that can happen is you get $100 for “wasting” an hour having an independent third party validate and review the security, speed and health of your computer network.
The best that can happen is we work together to finally take all IT complaints off your plate.